Sarv Shield · FAQ
Frequently Asked Questions
Find answers regarding your plan, survey process, visit allowances, and partner portal.
Plans & Protection
What is Sarv Shield?
Sarv Shield is India's first annual protection plan for finished interiors. It provides annual repair and maintenance for your completed home or commercial property, covering accessible interior woodwork, polish, electrical fittings, plumbing, glass, and ceilings.
Which plan should I choose?
Select a Home Plan (2 BHK, 3 BHK, or 4 BHK) for residential flats. Select a Commercial Plan for corporate office spaces. The Furniture Plan is sold exclusively through registered partner showrooms.
What is covered under the protection plan?
Everything we can reach. If our trained technicians can access it without breaking walls or structural civil work, it is covered — including woodwork, surface polishes, electrical fittings, accessible plumbing, glass/mirrors, and local ceiling repairs.
Is pre-existing damage included?
No. Any damage already present at your pre-activation site survey is documented, photographed, and excluded from plan coverage.
Fees & Visits
How are fees and GST shown?
All advertised prices are shown ex-GST with a complete 18% GST (9% CGST + 9% SGST) breakdown and total payable amount clearly stated before checkout.
How many service visits are included?
Home Plans include 6 service visits per membership year. Commercial Plans include between 6 to 10 visits per year depending on floor area.
How is the Commercial Plan fee calculated?
Commercial plans are priced per square foot starting at 500 sq ft. The rate falls as floor space grows, protected by our fairness cap so a smaller space never pays more than a larger one.
Joining & Activation
How does activation work?
After buying a Home or Commercial Plan, our care engineer conducts an on-site survey within 48 working hours. Once pre-existing items are catalogued and verified, your 1-year membership activates.
Does payment mean my plan is active immediately?
No. Membership activates after the site survey report is completed and approved.
Furniture Plan
Can I buy the Furniture Plan directly on the site?
No. The Furniture Plan is sold exclusively through registered furniture showrooms and manufacturers. Ask your showroom dealer to register your new furniture piece or set.
What is the Furniture Plan fee?
Furniture plan fees start at ₹1,099 + GST per year, based on the verified invoice value of the furniture item or set.
My Account & Requests
How do I sign in?
Sign in using your mobile number and a 6-digit One-Time Password (OTP). There are no passwords to remember.
How do I raise a service request?
Sign in to My Account, select your active plan, upload up to 6 photographs of the issue, select your preferred visit date, and submit.
Partner Program
Who can become a Sarv Shield partner?
Furniture showrooms, manufacturers, architects, interior designers, and carpenters can register as partners. Partners earn tiered commission (8%, 13%, or 18%) on activated plans.
Still have questions?
Our care team is here to assist you with any custom queries.
Contact Support →