Terms of Service

These agreements cover the registered property or furniture and the membership identified in your Membership Certificate. Your accepted document version remains available in My account.

Home Plan · Commercial Plan · Furniture Plan

Read the service conditions, Terms of Visit, Refund and Cancellation Terms and Privacy Notice.

SR Interior Designs Private Limited, trading as Sarv Shield. Registered address: 504, Athena Avenue, Sarkhej–Gandhinagar Highway, behind Jaguar Showroom, Devnagar, Gota, Ahmedabad, Gujarat 382481. GSTIN: 24ABGCS7487P1ZE. General enquiries: care@sarvshield.com. Phone/WhatsApp: +91 94098 12299.

Registered plan and duration

One completed flat registered on the Membership Certificate, for twelve months from its recorded activation date. Six service visits in the membership year. Villas and bungalows are unavailable at launch.

Fees

Survey and activation

Payment does not itself activate the membership. A site engineer surveys and photographs the completed interior; pre-existing damage is recorded. The membership activates after the required survey review and acceptance. The survey commitment is calculated as 48 working hours from payment using the published working calendar, excluding Sundays, non-working hours and applicable holidays; the actual deadline is shown as a date and time.

Service scope

Sarv Shield is a paid repair-and-maintenance service contract for the registered property or product. Accessible components are those that can be reached without breaking walls, floors or ceilings. Structural work, civil work and concealed work fall outside that accessible scope. The two exclusions are damage already present and recorded at the survey/verification, and deliberate damage or misuse.

Service requests and visits

Raise a service request through your member account, care@sarvshield.com or the published phone number. We record the reported fault, photographs, assessment, decision and work performed. Return trips to finish the same accepted work do not create an additional service visit. A second missed appointment for the same request uses one service visit. A visit postponed by Sarv Shield does not use a service visit. Your account displays service visits used and remaining.

Work and member cooperation

Provide accurate information, safe access and an agreed appointment. Covered labour, travel, materials and parts are arranged through Sarv Shield. Technicians have no payment authority. There is no cash payment. Any work you choose beyond the plan requires a written quote and your acceptance before it begins. Report workmanship concerns through the service-request and complaint process; correction of our own workmanship does not use another service visit.

Internal service fairness

In an exceptional year where the value of work goes beyond four times your plan fee, we will talk to you before we continue. Valuation uses Sarv Shield's confidential internal service rate card. This clause does not establish a cash balance or cash substitute for service, and that internal rate card is not displayed in the member account.

Payment, cancellation and refunds

Fees exclude GST. GST at 18% is added; the checkout or partner payment summary shows the fee, any approved discount, GST and total payable before payment. A GST invoice is issued in the customer's name, whoever paid. Before activation, cancellation refunds are allowed. Commercial measured-area overpayment is settled before activation. After activation, the plan fee is not refundable and there is no pro-rata refund, including on termination or inability to arrange a furniture repair/replacement. Refunds are processed within 15–30 bank working days after acceptance of the refund request, under the Refund and Cancellation Terms. Bank working days are Monday to Friday, excluding applicable bank holidays in Gujarat.

Documents and account

The Membership Certificate identifies the registered property/product, member, membership period and applicable service visits. Keep the accepted agreement and consent version with its acceptance record. Previously accepted versions are not replaced by later drafts. Members sign in using the registered mobile number and OTP. A provider-backed electronic signature is not presented as completed unless it has actually been verified.

Support and complaints

Start general enquiries and service complaints at care@sarvshield.com. Escalate according to the Customer Support and Grievance document to grievance@sarvshield.com. Data-related complaints start at privacy@sarvshield.com. The applicable Privacy Notice governs handling of personal data and photographs.

Rights required by law

Nothing in this agreement removes any right under the Consumer Protection Act, 2019 or another applicable law. Where a contract term conflicts with applicable law, the law applies.

Acceptance record

Your acceptance record identifies you, the registered property or product, the agreement code and version, the acceptance date and time, and verified acceptance evidence. A blank form or draft does not establish acceptance.

SR Interior Designs Private Limited, trading as Sarv Shield. Registered address: 504, Athena Avenue, Sarkhej–Gandhinagar Highway, behind Jaguar Showroom, Devnagar, Gota, Ahmedabad, Gujarat 382481. GSTIN: 24ABGCS7487P1ZE. General enquiries: care@sarvshield.com. Phone/WhatsApp: +91 94098 12299.

Registered plan and duration

One registered office or corporate office, for twelve months from its recorded activation date. This launch plan is not offered to restaurants, retail premises, showrooms or clinics. Minimum accepted area is 500 sq ft.

Fees and service visits

The fee is accepted floor area multiplied by its rate, subject to the fairness cap. GST at 18% is added.

A smaller space is not charged more than the entry price of the next larger band. For example, a 999 sq ft office has a capped fee of ₹22,000 excluding GST, with ₹3,960 GST and ₹25,960 payable.

Survey, area settlement and activation

Payment alone does not activate the membership. Sarv Shield measures and surveys the office before activation. Where measured area produces a lower fee, refund the overpayment and associated GST adjustment before activation. Where it produces a higher fee, explain the corrected fee and obtain the balance before activation. A member may cancel before activation under the Refund and Cancellation Terms. Once activated, there is no contractual refund or pro-rata refund.

For the documented example, 1,100 sq ft has a ₹24,200 fee; 980 sq ft has a ₹22,000 capped fee. The fee difference is ₹2,200 and GST adjustment is ₹396; total adjustment is ₹2,596 before activation. The settlement reference is SS-CP-12 clause 3. The survey commitment uses the 48-working-hour working calendar and is shown as an actual deadline.

Service scope

Sarv Shield is a paid repair-and-maintenance service contract for the registered property or product. Accessible components are those that can be reached without breaking walls, floors or ceilings. Structural work, civil work and concealed work fall outside that accessible scope. The two exclusions are damage already present and recorded at the survey/verification, and deliberate damage or misuse.

Service requests and visits

Raise a service request through your member account, care@sarvshield.com or the published phone number. We record the reported fault, photographs, assessment, decision and work performed. Return trips to finish the same accepted work do not create an additional service visit. A second missed appointment for the same request uses one service visit. A visit postponed by Sarv Shield does not use a service visit. Your account displays service visits used and remaining.

Work and member cooperation

Provide accurate information, safe access and an agreed appointment. Covered labour, travel, materials and parts are arranged through Sarv Shield. Technicians have no payment authority. There is no cash payment. Any work you choose beyond the plan requires a written quote and your acceptance before it begins. Report workmanship concerns through the service-request and complaint process; correction of our own workmanship does not use another service visit.

Internal service fairness

In an exceptional year where the value of work goes beyond four times your plan fee, we will talk to you before we continue. Valuation uses Sarv Shield's confidential internal service rate card. This clause does not establish a cash balance or cash substitute for service, and that internal rate card is not displayed in the member account.

Payment, cancellation and refunds

Fees exclude GST. GST at 18% is added; the checkout or partner payment summary shows the fee, any approved discount, GST and total payable before payment. A GST invoice is issued in the customer's name, whoever paid. Before activation, cancellation refunds are allowed. Commercial measured-area overpayment is settled before activation. After activation, the plan fee is not refundable and there is no pro-rata refund, including on termination or inability to arrange a furniture repair/replacement. Refunds are processed within 15–30 bank working days after acceptance of the refund request, under the Refund and Cancellation Terms. Bank working days are Monday to Friday, excluding applicable bank holidays in Gujarat.

Documents and account

The Membership Certificate identifies the registered property/product, member, membership period and applicable service visits. Keep the accepted agreement and consent version with its acceptance record. Previously accepted versions are not replaced by later drafts. Members sign in using the registered mobile number and OTP. A provider-backed electronic signature is not presented as completed unless it has actually been verified.

Support and complaints

Start general enquiries and service complaints at care@sarvshield.com. Escalate according to the Customer Support and Grievance document to grievance@sarvshield.com. Data-related complaints start at privacy@sarvshield.com. The applicable Privacy Notice governs handling of personal data and photographs.

Rights required by law

Nothing in this agreement removes any right under the Consumer Protection Act, 2019 or another applicable law. Where a contract term conflicts with applicable law, the law applies.

Acceptance record

Your acceptance record identifies you, the registered property or product, the agreement code and version, the acceptance date and time, and verified acceptance evidence. A blank form or draft does not establish acceptance.

SR Interior Designs Private Limited, trading as Sarv Shield. Registered address: 504, Athena Avenue, Sarkhej–Gandhinagar Highway, behind Jaguar Showroom, Devnagar, Gota, Ahmedabad, Gujarat 382481. GSTIN: 24ABGCS7487P1ZE. General enquiries: care@sarvshield.com. Phone/WhatsApp: +91 94098 12299.

Registered plan and duration

One registered furniture piece, or one matching set bought together, identified by the invoice and photographs. Each membership year is twelve months from activation. Renewable for up to four membership years, with no fifth year. The plan is sold only through registered furniture showroom/manufacturer partners; it is not a direct website purchase.

Registered value and fees

Registered value is the price actually paid for the furniture, including its GST. Plan fees below exclude GST; add 18%.

Registration, verification and activation

The registered partner submits the member's mobile number, furniture invoice and 3–10 photographs. A payment QR is generated for the partner or member to pay. Sarv Shield verifies payment, invoice value and photographs before activation. Unclear or inconsistent evidence is returned for correction. The member signs in using the same registered mobile number. The GST invoice remains in the member's name.

Annual service visits

Two service visits in each Furniture membership year. Your Membership Certificate and member account show the applicable visits.

Service scope

Sarv Shield is a paid repair-and-maintenance service contract for the registered property or product. Accessible components are those that can be reached without breaking walls, floors or ceilings. Structural work, civil work and concealed work fall outside that accessible scope. The two exclusions are damage already present and recorded at the survey/verification, and deliberate damage or misuse.

Service requests and visits

Raise a service request through your member account, care@sarvshield.com or the published phone number. We record the reported fault, photographs, assessment, decision and work performed. Return trips to finish the same accepted work do not create an additional service visit. A second missed appointment for the same request uses one service visit. A visit postponed by Sarv Shield does not use a service visit. Your account displays service visits used and remaining.

Work and member cooperation

Provide accurate information, safe access and an agreed appointment. Covered labour, travel, materials and parts are arranged through Sarv Shield. Technicians have no payment authority. There is no cash payment. Any work you choose beyond the plan requires a written quote and your acceptance before it begins. Report workmanship concerns through the service-request and complaint process; correction of our own workmanship does not use another service visit.

Internal service fairness

In an exceptional year where the value of work goes beyond four times your plan fee, we will talk to you before we continue. Valuation uses Sarv Shield's confidential internal service rate card. This clause does not establish a cash balance or cash substitute for service, and that internal rate card is not displayed in the member account.

Payment, cancellation and refunds

Fees exclude GST. GST at 18% is added; the checkout or partner payment summary shows the fee, any approved discount, GST and total payable before payment. A GST invoice is issued in the customer's name, whoever paid. Before activation, cancellation refunds are allowed. Commercial measured-area overpayment is settled before activation. After activation, the plan fee is not refundable and there is no pro-rata refund, including on termination or inability to arrange a furniture repair/replacement. Refunds are processed within 15–30 bank working days after acceptance of the refund request, under the Refund and Cancellation Terms. Bank working days are Monday to Friday, excluding applicable bank holidays in Gujarat.

Documents and account

The Membership Certificate identifies the registered property/product, member, membership period and applicable service visits. Keep the accepted agreement and consent version with its acceptance record. Previously accepted versions are not replaced by later drafts. Members sign in using the registered mobile number and OTP. A provider-backed electronic signature is not presented as completed unless it has actually been verified.

Support and complaints

Start general enquiries and service complaints at care@sarvshield.com. Escalate according to the Customer Support and Grievance document to grievance@sarvshield.com. Data-related complaints start at privacy@sarvshield.com. The applicable Privacy Notice governs handling of personal data and photographs.

Rights required by law

Nothing in this agreement removes any right under the Consumer Protection Act, 2019 or another applicable law. Where a contract term conflicts with applicable law, the law applies.

Acceptance record

Your acceptance record identifies you, the registered property or product, the agreement code and version, the acceptance date and time, and verified acceptance evidence. A blank form or draft does not establish acceptance.