Book a Repair Visit
Active plan members can submit service tickets online. Upload photos and schedule a verified technician visit.
SARV SHIELD · SUPPORT & HELP
Here to help you, every step of the way.
Have a question about your plan, need to schedule a technician visit, or require assistance with an active request? Our customer care desk is here to assist you.
SUPPORT CHANNELS
How would you like us to assist you?
Choose the fastest route for your requirement, from raising new repair tickets to live status tracking.
Track Live Request
Monitor engineer assignment, visit schedule, SLA status, and technician notes for open tickets in real-time.
Call & WhatsApp
Speak with our support representatives in Gujarati, Hindi, or English for quick questions and guidance.
Grievance Redressal
Unresolved ticket or service feedback? Formal grievance redressal under policy SS-GT-19 with defined resolution SLAs.
SERVICE COMMITMENTS
Our standards of customer care
Every interaction is backed by clear timeframes, transparent scope, and verified personnel.
⏱️ 24–48h Dispatch
Standard repair appointments scheduled promptly within 24 to 48 business hours.
🛡️ 100% Verified Pros
Every technician is identity-checked, skill-tested, and trained in clean interior care.
🏷️ Zero Hidden Costs
No call-out charges or hourly labour fees for covered tasks under active memberships.
🗣️ Multilingual Help
Support offered comfortably in your preferred language: Gujarati, Hindi, or English.
GET IN TOUCH
Send us a message or request a callback
Leave your details below and our team will get back to you within 24 business hours.
Customer Helpdesk
We are available Monday to Saturday, 10:00 to 18:00 IST to help you manage your plans and service requests.
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Direct Helpline +91 94098 12299
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WhatsApp Assistant +91 94098 12299
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Email Support support@sarvshield.com
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Operating Hours Mon – Sat: 10:00 AM – 6:00 PM IST (Excl. Public Holidays)
Registered Corporate Office:
SR Interior Designs Private Limited
504, Athena Avenue, Sarkhej–Gandhinagar Highway,
behind Jaguar Showroom, Devnagar, Gota,
Ahmedabad, Gujarat 382481
GSTIN: 24ABGCS7487P1ZE
504, Athena Avenue, Sarkhej–Gandhinagar Highway,
behind Jaguar Showroom, Devnagar, Gota,
Ahmedabad, Gujarat 382481
GSTIN: 24ABGCS7487P1ZE
Submit a Support Inquiry
Fill out this quick form and our support desk will respond via phone or WhatsApp.
SUPPORT FAQ
Frequently asked support questions
Quick answers about booking visits, labour charges, parts replacement, and SLAs.
How do I raise a service request under my active membership?
Log in to My Account using your registered mobile number and OTP. Click on "Book a Service", choose the affected interior trade (woodwork, electrical, plumbing, or finishes), upload photos of the issue, and select your preferred visit date.
Are there any extra technician visit charges or labour fees?
No. All scheduled technician visits, diagnosis, and labour charges for covered interior repairs are 100% included under your active annual membership fee up to the published plan limits.
What is your response time for technician visits?
Once your service ticket is submitted, our operations team verifies the details and confirms technician scheduling within 24 to 48 business hours across Ahmedabad and Gandhinagar.
What if a specialized branded hardware part needs replacement?
Consumable fittings, adjustments, and standard alignments are handled directly. If a specialized branded part (such as Hafele, Hettich, or Ebco) has reached end-of-life and requires replacement, our verified technician diagnoses the exact model and guides you transparently.
Can I reschedule or cancel a confirmed service visit?
Yes. You can reschedule your visit anytime up to 4 hours before the appointment through your My Account portal or by messaging our WhatsApp support line at +91 94098 12299.
What should I do if my service request is delayed or unresolved?
You can track real-time ticket progress in our Track Request tool. If a ticket exceeds standard SLA timeframes, you can escalate it directly to our customer grievance desk under policy document SS-GT-19.
Ready to protect your finished interiors?
Join homeowners and businesses across Gujarat who enjoy year-round peace of mind with Sarv Shield annual interior protection.